we got you
all things shipping
Shipment on orders over 100usd are complimentary (shipping cost at checkout is usually 8usd).
In the US, we ship via USPS ground. Generally this takes about 3-5 business days. If you need to rush a shipment, no problem- just select this shipping option at checkout and the cost will be added to your total.
We ship internationally :) this will take longer than 3-5 business days and additional shipping charges will be added.
We’ll send a tracking # via email as soon as your piece(s) ship out. You can see tracking updates here.
Put the wrong address in? If you need to make any changes to your order please email us at firstname.lastname@example.org asap and we’ll accommodate you to the best of our abilities.
All shipments are made in 100% compostable bags, so you can even compost them at home [woohoo!] more info on that here.
One of our main goals is to make the intimate process of intimates shopping as smooth + supportive as possible. We are happy to provide a return shipping label — simply let us know here or via email. The cost of using this label [about 8 usd] is deducted from your final refund.
If you prefer to send your return using another method, please address it to:
the dawn studio
21050 kittridge st #233
los angeles, ca 91303
+ All returned pieces must arrive at our studio within 30 days of your received order
+ They must be unworn, unwashed and in original packaging.
+ Bottoms were tried on over your own.
+ Care labels + tags attached
+ we reserve the right to refuse an item if it does not meet these standards [we’re sure you understand why]
Once we receive your return and all looks good, we’ll confirm with an email that your refund will process in 5-8 business days.
If you have additional concerns or questions don’t be a stranger —
email us via email@example.com
If something was not a good fit, we’d love your feedback so that we can improve the experience for all