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all things shipping
Shipment on orders over 100usd are complimentary (shipping cost at checkout is usually 8usd).
In the US, we ship via USPS ground. Generally this takes about 3-5 business days. If you need to rush a shipment, no problem- just select this shipping option at checkout and the cost will be added to your total.
We ship internationally :) this will take longer than 3-5 business days and additional shipping charges will be added.
We’ll send a tracking # via email as soon as your piece(s) ship out. You can see tracking updates here.
All shipments are made in 100% compostable bags, so you can even compost them at home [woohoo!] more info on that here.
One of our main goals is to make the intimate process of intimates shopping as smooth + supportive as possible. We are happy to provide a return shipping label — simply let us know here or via email. The cost of using this label [about 8 usd] is deducted from your final refund.
If you prefer to send your return using another method, please address it to:
the dawn studio
21050 kittridge st #233
los angeles, ca 91303
+ All returned pieces must arrive at our studio within 30 days of your received order
+ They must be unworn, unwashed and in original packaging.
+ Bottoms were tried on over your own.
+ Care labels + tags attached
+ we reserve the right to refuse an item if it does not meet these standards [we’re sure you understand why]
Once we receive your return and all looks good, we’ll confirm with an email that your refund will process in 5-8 business days.
If you have additional concerns or questions don’t be a stranger —
email us via email@example.com
If something was not a good fit, we’d love your feedback so that we can improve the experience for all