we got you
all things shipping
Shipment on orders over 100usd are complimentary.
In the US, we ship via USPS ground. Generally this takes about 3-5 business days. If you need to rush a shipment, select "RUSH SHIPPING" at checkout and the cost will be added to your total.
We ship internationally. This will take longer than 3-5 business days and additional shipping charges will apply.
We’ll send a tracking # via email as soon as your piece(s) ship out. You can see tracking updates here.
We use 100% compostable mailers + materials in our packaging
that means you can compost them at home [woohoo!] more info on that here.
One of our main goals is to make the intimate process of intimates shopping as smooth + supportive as possible. We are happy to provide a return shipping label — simply let us know here or via email. The cost of using this label [about 8 usd] is deducted from your final refund.
If you prefer to send your return using another method, please address it to:
the dawn studio
21050 kittridge st #233
los angeles, ca 91303
+ All returned pieces must arrive at our studio within 30 days of your received order
+ They must be unworn, unwashed and in original packaging.
+ Bottoms were tried on over your own.
+ Care labels + tags attached
+ we reserve the right to refuse an item if it does not meet these standards [we’re sure you understand why]
Once we receive your return and all looks good, we’ll confirm with an email that your refund will process in 5-8 business days.
If you have additional concerns or questions don’t be a stranger.
We’d love your feedback t continue evolving for the better
Email us at firstname.lastname@example.org